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Why did the seller not receive the money I transferred?

  • FAQ
  • Trading
  • Why did the seller not receive the money I transferred?

Possible scenarios:

  • First, you must be sure to transfer money to the seller’s designated beneficiary account listed in the advertisement.
  • After that, please check whether your transfer is a fast transfer or a normal transfer.
  • Finally, you can contact your bank to check if the system is under maintenance or there are any other reasons.

*Please provide proof of your payment when opening a dispute, our team will support your transaction   

  • 1st payment proof: screen shot of bank transfer made, online statement?
  • 2nd payment proof: take a photo of the printed account statement from the bank