FAQ

Search Knowledge Base by Keyword

What happens if the seller does not release the digital asset after the buyer clicks “I have paid”?

  • FAQ
  • Trading
  • What happens if the seller does not release the digital asset after the buyer clicks “I have paid"?
  • The digital assets being traded will be frozen by T-Rex to ensure fairness for buyers/sellers. After transferring money, please wait for the seller to confirm the payment and release the digital assets to you.
  • If 20 minutes after you have transferred and clicked “I have paid” and you still have not received the digital asset, you can keep waiting or click “Dispute”, the support team of T-Rex will help you complete the transaction quickly.