A digital asset transaction does not complete immediately, but waits for the confirmations of the blockchain network. Standby time can be from 1 to 60 minutes depending on network.
Several factors can affect confirmation speed, such as:
- Fees paid to miners. The higher you pay, the more prioritized your transaction will be on the blockchain. However, T-REX defaults to a fixed fee for all transactions. Therefore, all money transfers have the same priority.
- The blockchain processing service you are using.
To check how much confirmation your transaction has been made, please see the instructions here.
If your transaction has been confirmed enough and in a successful state but the wallet still has no balance, please contact the support via the chat box at the bottom right corner of the screen, send an email to hello @ t-rex .exchange or T-REX's official Telegram channel.