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What should I do if the transaction goes down?

Pink T-REX Support

Last Update 5 months ago

I paid but the Seller has not send me Bitcoin yet.

The seller will have 5 minutes to check the money and send you BTC when the payment confirmed. After this period and you still have not received BTC, the Dispute button will take effect. Click this button to request a dispute for the transaction.

Explain why you want to send a dispute and provide proof of payment.

You have successfully submitted dispute request.


We will contact 2 parties to assist with order settlement.

The Buyer confirmed payment but I haven't received money to my account / e-wallet yet.

The buyer confirmed the payment but you still have not received the money, contact him/her via the chat box to request proof of their payment. DO NOT PAY BITCOIN UNLESS MONEY RECEIVED.


5 minutes after the order is confirmed the payment, the Dispute button will take effect. Click this button to request a transaction dispute and provide proof that you have not received money into your bank or e-wallet account.

Explain why you want to send a dispute and provide proof of payment.

You have successfully submitted dispute request.


We will contact 2 parties to assist with order settlement.

What should I do when the partner opens a dispute first?

Once a buyer has submitted proof of payment to open a dispute, the seller must also provide proof of payment received to us and vice versa. The person who is exposed to the dispute must respond within 6 hours, otherwise the advantage will be in favor of the person who opens the dispute. T-REX will resolve the dispute by our judgment based on the evidence obtained. You will receive an email notification of the dispute and an email reminder to send you proof of response. So check your mail box regularly so you don't miss important announcements from T-REX.

Dispute settlement time

Order processing time depends on the cooperation and evidence that both parties provide T-REX, a minimum of 6 hours.

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