Pink T-REX Support
Last Update 2 months ago
- MAKER is the ones who create Buy / Sell digital assets offers on T-REX.
- TAKER is the ones who create orders based on MAKER's offers.
- GUEST is an unregistered T-REX user.
The prices on the offers are the willingness to buy prices so the maker-buyers need to keep track of the selling prices carefully when your offers are enable. You will be solely responsible for these purchase prices.
Complete the payment within 20 minutes and press the button "I have transferred money" to state the order as "Paid". If the buyers cancel the transactions within the time specified, the system will recognize these as cancelled.
A taker-buyer can only make up to 3 simultaneous Buy / Sell on all digital assets.
If canceling 3 transactions/day, the taker-buyer will have the transaction function locked until 00:00 on the same day.
Do not click “I transferred money” until you have transferred the merchant's funds as this is considered fraudulent. If accused, your account will be restricted from trading for 7 days.
To ensure successful transactions within the prescribed time, please choose banks that allow fast money transfers such as VPBank, Vietinbank, TienPhong Bank, ACB, Sacombank ...
5 minutes after the orders go through the "Paid" status but sellers have not received the payment yet, they have the right to set up a dispute. The T-REX team will assist both parties to resolve thems.
Note: When the buyers pay for the orders, the contents of the transfers must be the transaction code issued in each order, absolutely DO NOT write the content related to electronic money such as "USDT / ETH / BTC .. . ". If not, the sellers are entitled to request a transfer and cancel the orders.
The prices on the offers are the willingness to sell prices so the maker-sellers need to keep track of the selling prices carefully when your offers are enable. You will be solely responsible for these prices.
5 minutes after the orders go through "Paid" but the sellers have not received payments yet, sellers can set up a dispute for these orders.
Release your digital assets immediately after receiving the payment. If not, the buyer has the right to set up a dispute and your properties will be frozen until the disputes are resolved.
The taker-seller can only make a maximum of 3 purchases / sales transactions on all digital assets at the same time.
If canceling 3 transactions / day, the taker-sellers will have the transaction function locked until 00:00 on the same day.
Note: If seller receive any payment with crypto-related content such as "USDT / ETH / BTC / virtual currency / ...", they are entitled to transfer back and cancel the orders.