I received a suspicious email. Is It from T-REX?

Pink T-REX Support

Last Update a month ago

If you received a suspicious email that looks like it’s from us or an entity claiming to be associated with us, don’t click links in such emails, download attachments included, or reply to them. Report such emails including all the information from it to our Support to help us investigate where it came from and take action to stop it from spreading to other customers.

Official T-REX email addresses

Information T-REX never request

  • Your full credit card number or other financial details.
  • Your password.
  • Your Google Authenticator code.

How to spot a phishing email:

Common signs of scammers:


  • A request for your bank account, password, passport number, citizenship identification. Never share this information.
  • A claim that your account is compromised. In such cases, we may send only automated messages from email address [email protected]
  • A unsolicited email with a link to change your password and reset your Google Authenticator that you didn't ask for and was not sent from the email address [email protected]
  • Suspicious links that don’t lead to www.t-rex.exchange. Before you enter your login information or click on a link, double-check the URL by copying it into your address bar without pressing Enter.
  • Emails that mimic our design. Such emails aim to distract you from checking email addresses and links.
  • Emails with .html attachments.

Was this article helpful?

0 out of 0 liked this article

Still need help? Message Us