Digital assets were sent into my T-REX wallet but it does not show the balance?
Pink T-REX Support
Last Update 6 maanden geleden
You may see your digital asset deposited into T-REX wallet is not showed up on the balance. Don't worry and follow these steps to fix it.
First, check whether the receiving wallet address is correct or not.
If correct, then check the transaction status. Read instructions details here. If the transaction has been confirmed but the balance does not show up, please contact T-REX team for assistance here.
If it is wrong, unfortunately, your assets will be lost on the blockchain. T-REX regrets that it is not able to do anything for you because the assets after being checked out of the system are outside the control of T-REX. So, please carefully check the wallet address and token version before withdrawing.